Company ProfileSound Hospitality is committed to providing our guests genuine hospitality and service that exceeds our guest's expectations. Our management team employs this philosophy in all of their daily efforts.
Benoist Castera brings over 40 years of hotel industry experience to Sound Hospitality. Born and raised in France, he earned a degree in Accounting and Business Administration from the University of Bordeaux. He began his career as a CPA and practiced in various fields. Working with the hotel industry quickly became Mr. Castera's favorite and used his CPA experience for a hotel company that was owned by a large European bank, focusing on development and hotel operations all over the world.
After working in many countries, Ben chose to settle in the United States in 1982. Ten years later he joined InterAmerican Hotels Corp, the parent company of Sound Hospitality, where he began by concentrating on asset management in Miami and Washington, DC. In 1997 he was named the president of Sound Hospitality and began to organize a team of professionals sharing the same views. "I believe in building a portfolio of human assets by developing people's personalities, giving them stability and confidence." Together, with the team, he assembled Sound Hospitality which strives to provide a product above their guest's expectations.
Howell Hepner, a 40-year veteran of the hospitality industry, has held the position of Vice President of Operations for Sound Hospitality for the past 21 years. He is responsible for the operations of Sound Hospitality Management's hotels, which include IHG, Hilton, and Radisson brands. In this capacity, Mr. Hepner oversees the operations, renovation, and repositioning of all properties.
Prior to his current position, Mr. Hepner held senior management positions with three major hotel management companies. In these positions, he oversaw both limited service and full-service hotels branded under IHG, Sheraton, Radisson, Hilton, Cendant, Choice as well as independents. In these positions, he worked directly with owners, which included financial, government, and individual investors. The majority of these hotels were takeovers which required stabilization and in many cases significant renovations.
Mr. Hepner resides in Florida. He holds a Bachelor of Science degree in Business Administration and Marketing from the University of Florida.
VP of Sales and Marketing
With over 37 years of hotel sales and marketing experience in the hospitality industry, Michele is responsible for overseeing the sales efforts and productivity for all Sound Hospitality Management Hotels. Her role as Vice President of Sales involves direct oversight of the property-level sales departments. In this role, she has established the sales department operating procedures including the areas of account development, revenue growth, marketing plan development, client relationships, sales team development, and accountability. Her focus is to direct the property level sales team and implement strategies to impact top-line growth and concentrated efforts to maximize each hotel’s performance. In addition, she works closely with revenue teams on property and brand to implement revenue strategies for the seven Sound Hospitality Management Hotels by constant inventory monitoring, market rate analysis and OTA maximization. She has knowledge of many brand systems and software including IHG Merlin, Hilton OnQ, Choice Central, Carlson Hotel Connect and Hotel Sales Pro. She holds several certificates in hospitality marketing, hospitality technologies, college and university teaching and revenue management through Cornell, UCF and Appalachian State University, along with a Bachelor of Science degree in Business Marketing from CCU and a MBA with a concentration in Hospitality from Lynn University.
Michele has worked with Wyndham Brands (Days Inn, Ramada, Travelodge), IHG (Holiday Inn, Holiday Inn Express, Candlewood Suites), Hilton Brands (Hampton, Hilton Garden Inn), Choice, and Radisson. Before joining Sound Hospitality Management, Michele held many direct sales positions in chain-affiliated hotels, along with Regional Director of Sales positions for multi-properties.
Vice President of Finance - Interamerican HotelsTerry joined the InterAmerican Hotels team in October of 2016. Terry was born in Rome, Italy and moved to Miami with her family at an early age. She earned the IB Diploma from Carrollton School of the Sacred Heart and then went on to study at the University of Miami. At UM Terry obtained a Bachelor’s degree in Accounting and Business Law along with a Master’s degree in Accounting. Terry then proceeded to work at Deloitte Tax LLP as a Senior Tax Consultant focusing primarily on Hotel and Real Estate clients.
In her new role at InterAmerican, Terry will work with the team to analyze and prepare financial statements. Terry will also conduct quarterly visits to the properties and perform internal audits to certify that all policies and procedures are being followed. Terry will be handling tax and accounting matters as well. She is very enthusiastic about this new position and looks forward to working with the team to create value and bring innovative ideas to the company.