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Sound Hospitality is committed to providing our guests genuine hospitality and service that exceeds our guest's expectations. Our management team employs this philosophy in all of their daily efforts.
Ben Castera - President
Benoist Castera brings over 35 years of hotel industry experience to Sound Hospitality. Born and raised in France, he earned a degree in Accounting and Business Administration from the University of Bordeaux. He began his career as a CPA and practiced in various fields. Working with the hotel industry quickly became Mr. Castera's favorite and used his CPA experience for a hotel company that was owned by a large European bank, focusing on development and hotel operations all over the world.
After working in many countries, Ben chose to settle in the United States in 1982. Ten years later he joined InterAmerican Hotels Corp, the parent company of Sound Hospitality, where he began by concentrating on asset management in Miami and Washington, DC. In 1997 he was named president of Sound Hospitality and began to organize a team of professionals sharing the same views. "I believe in building a portfolio of human assets by developing people's personalities, giving them stability and confidence." Together, with the team he assembled Sound Hospitality strives to provide a product above their guest's expectations.
Howell Hepner - VP Operations
Howell Hepner, a 35-year veteran of the hospitality industry, has held the position of Vice President of Operations for Sound Hospitality for the past 18 years. He is responsible for the operations of Sound Hospitality Management's hotels, which include IHG, Hilton and Radisson brands. In this capacity, Mr. Hepner oversees the operations, renovation and repositioning of all properties.
Prior to his current position, Mr. Hepner held senior management positions with three major hotel management companies. In these positions, he oversaw both limited service and full service hotels branded under IHG, Sheraton, Radisson, Hilton, Cendant, Choice as well as independents. In these positions, he worked directly with owners which included financial, government and individual investors. The majority of these hotels were takeovers which required stabilization and in many cases major renovations.
Mr. Hepner resides in Virginia. He holds a Bachelor of Science degree in Business Administration and Marketing from University of Florida.
Michele Drucker - VP of Sales and MarketingCertifications: CHSE, CRME, CHSC
With over 28 years of hotel sales and marketing experience in the hospitality industry, Michele is responsible for overseeing the sales efforts and productivity for all Sound Hospitality Management hotels. Her role as Vice President of Sales involves direct oversight of the property level sales departments. In this role, she has established the sales department operating procedures including the areas of account development, revenue growth, marketing plan development, client relationships, sales team development and accountability. Her focus is to direct the property level sales team and implement strategies to impact top line growth and concentrated efforts to maximize each hotel’s performance. In addition, she works closely with revenue teams on property and brand to implement revenue strategies for the seven Sound Hospitality Management hotels by constant inventory monitoring, market rate analysis and OTA maximization. She has knowledge of many brand systems and software including IHG Merlin, Hilton OnQ, Choice Central, Carlson Hotel Connect and Hotel Sales Pro. She holds several certificates in hospitality marketing through Cornell, along with a degree in business marketing.
Michele has worked with Days Inn, Holiday Inn, Hampton, Ramada, Choice, Radisson and Travelodge brands. Prior to joining Sound Hospitality Management, Michele held many direct sales positions in chain-affiliated hotels, along with Regional Director of Sales positions for multi properties.
Monica Lopez - Director of Finance
Monica has joined the Sound Hospitality team three years ago as Director of Finance. She is responsible for safeguarding hotel assets, preparing all financial Statements, along with establishing and implementing policies and procedures to ensure internal controls for all Sound Hospitality properties in the US. She oversees the corporate accounting team which includes regional controllers, human resources, accounts receivable and accounts payable. In addition, she has direct oversight of the property level controllers. In 1997, she graduated with a Master's Degree in Accounting & Finance from a University in South America. Prior to joining Sound Hospitality Management, Monica held many direct Finance positions in various hotels in South Florida.